Contact and support

Kingbilly Casino offers support through a single contact channel. The operator uses email as the primary communication method for customer service and enquiries.

Use only the contact details provided here. Be cautious of requests for your personal data or login credentials – legitimate support will never ask you for passwords, security codes or sensitive account information.

• Email support: [email protected]
• Use your registered email address when writing
• Provide your account ID or associated email to be identified more quickly
• Keep all support correspondence for your records

Kingbilly Casino is operated by Novatrix SRL, a company registered in Costa Rica. The registration number is 3-102-893958. The operator is licensed by Tobique Gaming Commission under licence number 0000002.

Payment transactions are processed by Tronabriz Limited. This is the institution responsible for transactions.

For disputes or complaints, players can use the independent arbitration process of EGIS, which operates under the provisions of the Tobique Gaming Commission. EGIS handles disputes between players and the casino in accordance with licensing requirements.

Any complaint or claim must be filed within one year of occurring. All disputes are resolved exclusively through arbitration in Costa Rica.

• Dispute resolution via EGIS (Alternative Dispute Resolution)
• Email for disputes: [email protected]
• One-year deadline for filing claims
• Arbitration takes place in Costa Rica
• EGIS operates independently and is subject to Tobique Gaming Commission guidelines

Contact support only via the official email address. Fraudsters can create fake support pages or impersonate staff members.

If you can no longer securely access your account or notice suspicious activity, report it immediately to genuine support at [email protected]. Ensure you log in from a secure device and network.

• Verify the email address before sending confidential information
• Support will never ask for passwords or security codes
• Use strong, unique passwords for your account
• Enable additional security measures if available
• Report suspicious contacts or phishing attempts to support

This page is not affiliated with Kingbilly Casino and is an independent information resource. We provide factual information about the operator here so you can identify legitimate contact channels.

For questions about Kingbilly Casino itself, your account or your transactions, please contact the operator directly via the channels above. We cannot handle account-related or personal requests.